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Employee Technical Help

See the table below for support topics and helpful information. If you don't find what you're looking for, please call or email us.

Phone: 623-845-3555.
Email: Send your question to helpdesk@gccaz.edu. Please send the email from your own account - preferably your Maricopa Email account

I need help with...
BOExi Support Open Quick Guide and other files about Business Object Enterprise version xi [11], the standard online reporting tool used throughout the Maricopa District
Copy Code Lookup Sign in with your MEID to obtain your copy code.
Directory Bio & Photo Use this form to provide biographical info, a photo of yourself, and titles and suffixes with which you prefer your name to appear.
Directory Update Update items like your phone and office numbers that are stored in the MCCCD directory. Sign into Manage My Account, then click My Profile at the top of the page.
Form Data See directions (.docx file) for accessing data collected using Dynamic Forms.
Click here to login to Dynamic Forms to look up your own form input, or data to which you are authorized.
Media Services See the variety of media services including laptop checkout, instructor stations, video conferencing and more.
Printer Help Use this form to request paper or toner, or report another problem, to the Ricoh Copy Center.
Saving Data
(H:drive & S:drive)
Open a PDF document (Adobe Acrobat or compatible reader is required) for information about your drives on the network, such as where to locate your files and shared files.
Software Requests Get directions, FAQ and form for software requests.
VPN
(Virtual Private Network)
Open video instructions for Setting Up SonicWall VPN for Windows and Setting Up SonicWall VPN for Mac.
Websites
(Department Editors)
An employee assigned by their department to edit the official web site begins with this form before contacting CTLE for Drupal content management training.
Webspace 
(Individuals)
See Technology Help for directions on using the H: drive to post a web site and/or web-based files for educational use.
Wireless Read how to connect to wifi with most devices on GCC's network.

See links to many other services, including District-based resources, on the Employee Resources page.

OIT Blog

Contact:

Building: High Tech 1 (HT1)
Phone: (623) 845-3555
Email: helpdesk@gccaz.edu
Hours of Operation

Fall/Spring

Mon. - Thurs. 7 a.m. - 8 p.m.
Fri. 7 a.m. - 6 p.m.
Sat. 8 a.m. - 1 p.m.

Summer

Mon. - Thurs. 7 a.m. - 8 p.m.

See HT1 for building hours.

Building: GCCN B
Phone: (623) 888-7124
Hours of Operation:
Monday, Tuesday, Wednesday, Thursday 8:00am - 8:00pm
Hours of Operation

Fall/Spring

Mon. - Fri. 6:30 a.m. - 10 p.m. 

Summer

Mon. - Thurs. 8 a.m. - 8 p.m.