Microsoft Desktop Support Technology (CCL)
The Certificate of Completion (CCL) in Microsoft Desktop Support Technology is designed to provide training to work in an entry-level computer maintenance and help-desk position. Students will develop the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.
Recommended Course Sequence
|Semester I||7-11 Credits||Grade||Sem/Year|
CIS190 may be substituted for MST140 or CNT140AA, but it is not offered at GCC. Students choosing this option would need to take CIS190 in Semester 2 instead because of its CIS105 prerequisite.
Microsoft Command Line Operations OR
CIS121AH Microsoft PowerShell/Command Line Operations (3) OR
CIS121AH is an option that is not available at GCC. Students may inquire at other Maricopa Community Colleges if interested in this option.
|CIS 102||Interpersonal and Customer Service Skills for IT Professionals||1|
|CIS 105||Survey Computer Info Systems||3|
|MST 140||Microsoft Networking Essentials OR||3|
|CNT 140AA||Introduction to Networks||4|
|Semester II||9 Credits||Grade||Sem/Year|
|BPC 170||Computer Maintenance: A+ Exam Prep Level I||3|
|MST 141||Enterprise Desktop Support Technician||3|
Microsoft Windows Professional OR
Any MST150++ Microsoft Windows configuraton course 3