Microsoft Desktop Support Technology (CCL)
Effective: Spring 2015
Program Code: 5473
Total Program Credits: 16-20
The Certificate of Completion (CCL) in Microsoft Desktop Support Technology is designed to provide training to work in an entry-level computer maintenance and help-desk position. Students will develop the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.
Recommended Course Sequence
|Semester I||7-11 Credits||Grade||Sem/Year|
CIS190 may be substituted for MST140 or CNT140AA, but it is not offered at GCC. Students choosing this option would need to take CIS190 in Semester II instead because of its CIS105 prerequisite.
Microsoft Command Line Operations OR
CIS121AH Microsoft PowerShell/Command Line Operations (3) OR
CIS121AH is an option that is not available at GCC but may be available at other MCCCD colleges.
|CIS 102||Interpersonal and Customer Service Skills for IT Professionals||1|
|CIS 105||Survey Computer Info Systems||3|
|MST 140||Microsoft Networking Essentials OR||3|
|CNT 140AA||Introduction to Networks||4|
|Semester II||9 Credits||Grade||Sem/Year|
|BPC 170||Computer Maintenance: A+ Exam Prep Level I||3|
|MST 141||Enterprise Desktop Support Technician||3|
Configuring Windows 8 OR
Any MST150++ Microsoft Windows configuration course 3