Microsoft Desktop Support Technology (CCL)

Program Information

The Certificate of Completion (CCL) in Microsoft Desktop Support Technology is designed to provide training to work in an entry-level computer maintenance and help-desk position. Students will develop the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system. 

Name SID


Recommended Course Sequence

Semester I 7-11 Credits Grade Sem/Year

CIS190 may be substituted for MST140 or CNT140AA, but it is not offered at GCC. Students choosing this option would need to take CIS190 in Semester 2 instead because of its CIS105 prerequisite.  

CIS 121AB Microsoft Command Line Operations OR

CIS121AH Microsoft PowerShell/Command Line Operations (3) OR
Waiver by Program Director based on background 0-3


CIS121AH is an option that is not available at GCC. Students may inquire at other Maricopa Community Colleges if interested in this option.

CIS102 Interpersonal and Customer Service Skills for IT Professionals 1    
CIS105 Survey Computer Info Systems 3    
MST140 Microsoft Networking Essentials OR 3    
CNT 140AA Introduction to Networks 4    
Semester II 9 Credits Grade Sem/Year
BPC170 Computer Maintenance: A+ Exam Prep Level I 3    
MST 141 Enterprise Desktop Support Technician 3    
MST 150 Microsoft Windows Professional OR

Any MST150++ Microsoft Windows configuraton course 3


Course Check Sheets


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