Microsoft Desktop Support Technology (CCL)
The Certificate of Completion (CCL) in Microsoft Desktop Support Technology program is designed to provide training for entry-level computer maintenance and help-desk positions. Students will develop the skills to troubleshoot desktop environments running on the Microsoft Windows operating system. Courses in the program also help to prepare for the Microsoft Certified IT Professional: Enterprise Desktop Support Technician 7 (MCITP) examinations, 70-680 and 70-685.
You must earn a grade of "C" or better in all courses required within the program.
If you are interested in continuing your education, courses in this certificate program may be applied toward an Associate in Applied Science (AAS) in Microsoft Networking Technology.
Recommended Course Sequence
|Semester I||7-11 Credits||Grade||Sem/Year|
Microsoft Command Line Operations OR
Waiver by Program Director based on your background and experience (0-3 credits)
|CIS 102||Interpersonal and Customer Service Skills for IT Professionals||1|
|CIS 105||Survey Computer Info Systems||3|
|MST 140||Microsoft Networking Essentials OR||3|
|CNT 140AA||Introduction to Networks||4|
|Semester II||9 Credits||Grade||Sem/Year|
See an Academic Advisor or the Program Director during the first few weeks of the semester to apply for graduation.
|BPC 170||Computer Maintenance: A+ Exam Prep Level I||3|
|MST 141||Enterprise Desktop Support Technician||3|
|MST 150EI||Configuring Windows 8||3|